Effective Date: 12 January 2026

We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data in connection with our AI services, automation systems, and digital solutions.

1. Information We Collect

We may collect the following types of information:

Personal Information
Name, email address, phone number, company name, and payment details when you contact us or use our services.

Project & Communication Information
Business goals, requirements, chat messages, call interactions, feedback, and any data or assets shared as part of our services.

Usage & Technical Data
IP address, browser type, device information, visited pages, cookies, and analytics data to improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage our AI and automation services

• Respond to enquiries and provide customer support

• Operate voice agents, chat systems, and follow‑up automation

• Improve service quality and system performance

• Process payments and maintain business records

• Comply with legal and regulatory obligations

3. AI & Automated Processing

Some services involve automated systems or AI‑powered agents that may process conversations, calls, or messages to deliver responses, qualify enquiries, or route requests.

• AI outputs are generated automatically and may not always be error‑free

• Conversations may be stored temporarily for service delivery, quality control, or improvement

• We do not use client data to train public AI models without permission

4. Data Sharing & Third‑Party Services

We do not sell or rent your personal data.

We may share information with trusted third‑party providers such as:

• Hosting & infrastructure providers

• Analytics tools

• Communication platforms (voice, messaging, email)

• Payment processors

Only the minimum necessary data is shared to deliver services.

5. Data Security

We use industry‑standard security measures including access controls, secure servers, and restricted internal access to protect your information from unauthorized use or disclosure.

6. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes, after which it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access, update, or correct your personal data

• Request deletion of your data

• Withdraw consent for optional data usage

• Opt out of marketing communications

Requests can be made by contacting us using the details below.

8. International Data Transfers

Your data may be stored or processed outside your country due to the use of global service providers. We take reasonable steps to ensure appropriate safeguards are in place.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

11. Contact Us

For any privacy‑related questions or requests, please contact us at:

support@prismateagency.com