Effective Date: 12 January 2026

Welcome to Prismate (“Company,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your use of our AI development, automation, voice agent, and consulting services (“Services”). By using our Services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to use our Services and have the legal authority to enter into this agreement.

2. Services Provided

Prismate provides customized AI development, automation systems, voice agents, and digital consulting services as agreed upon in writing (email, proposal, or service agreement). Scope, timelines, and pricing are defined separately.

3. User Responsibilities

You agree to:

• Provide accurate and complete information

• Use our Services in compliance with applicable laws

• Not misuse, resell, reverse‑engineer, or exploit our systems

• Not use our Services for spam, illegal outreach, harassment, or deceptive practices

We reserve the right to suspend or terminate services for misuse.

4. AI & Automation Disclaimer

Our Services may involve AI‑powered or automated systems.

You acknowledge that:

• AI outputs may not always be accurate or error‑free

• Outputs are provided for assistance, not guarantees

• Business decisions made using our Services are your responsibility

We do not guarantee specific business results, revenue, or performance outcomes.

5. Ownership & Intellectual Property

• Prismate retains ownership of its proprietary tools, frameworks, workflows, and internal systems

• Upon full payment, clients receive a non‑exclusive license to use client‑specific deliverables

• Clients may not copy, resell, or redistribute Prismate systems without written consent

6. Confidentiality

Both parties agree to keep confidential information private unless disclosure is required by law or agreed to in writing. This obligation survives termination.

7. Payments & Fees

• Fees are due as agreed

• Late payments may result in service suspension

• Clients are responsible for applicable taxes

• Payments are non‑refundable unless stated otherwise in writing

8. Third‑Party Services

Our Services may rely on third‑party platforms (e.g. hosting, communication APIs, analytics tools). Prismate is not responsible for outages, changes, or failures caused by third‑party providers.

9. No Guarantees

Services are provided “as is” and “as available.” We do not guarantee results, leads, conversions, or revenue.

10. Limitation of Liability

To the maximum extent permitted by law:

• Prismate’s total liability is limited to the fees paid for the Services

• Prismate is not liable for indirect, incidental, or consequential damages

11. Termination

• We may terminate services for non‑payment or violations of these Terms

• Clients may terminate services by providing written notice

• Outstanding payments remain due upon termination

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.
Any disputes shall be resolved through binding arbitration in Uttarakhand, India.

13. Updates to These Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

14. Contact Information

Prismate
📧 Email:
📍 Location: Uttarakhand, India

✅ PRIVACY POLICY

Effective Date: 12 January 2026

Prismate respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard data in connection with our AI services, automation systems, and digital solutions.

1. Information We Collect

Personal Information
Name, email address, phone number, company name, and payment details when you contact us or use our services.

Project & Communication Information
Chat messages, call interactions, business requirements, feedback, and data shared as part of service delivery.

Usage & Technical Data
IP address, browser type, device data, visited pages, cookies, and analytics information.

2. How We Use Your Information

We use information to:

• Deliver AI, automation, and voice agent services

• Communicate with clients and provide support

• Operate and improve automated systems

• Process payments and maintain records

• Comply with legal obligations

3. AI & Automated Processing

Some services involve AI‑powered or automated systems that process calls, messages, or enquiries.

• AI outputs may not always be accurate

• Conversations may be stored temporarily for service delivery and quality improvement

• Client data is not used to train public AI models without permission

4. Data Sharing & Third Parties

We do not sell or rent personal data.

Data may be shared with trusted third‑party providers (e.g. hosting, communication APIs, analytics, payment processors) strictly for service delivery.

5. Data Security

We use industry‑standard safeguards including secure servers, access controls, and limited internal access to protect data.

6. Data Retention

Data is retained only as long as necessary to provide services, meet legal requirements, or resolve disputes, after which it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access or correct your data

• Request deletion of your data

• Withdraw consent for optional data use

• Opt out of marketing communications

Requests can be made via email.

8. International Data Transfers

As Prismate serves international clients, data may be processed outside India using global service providers. Appropriate safeguards are applied.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.